Shipping & Returns

Shipping & Returns

At Waldin Jewelers, we want you to feel confident when choosing your jewelry. We’re here to help with shipping arrangements, delivery questions, and returns.

Complimentary UPS Next-Day Shipping

We offer free UPS next-day shipping. Our team will confirm the availability of your selected piece and its expected dispatch date.

Next-day shipping refers to the shipping service used after your order has been dispatched. Order preparation, sizing, customization, or sourcing may require additional time before shipment. Please confirm the complete timeline with our team, especially when purchasing for a proposal, anniversary, or other special occasion.

Delivery timing depends on the destination, UPS service availability, and carrier operating schedules. Holidays, weather, and other carrier disruptions may affect arrival times.

Delivery Arrangements

Please provide a complete delivery address, including any apartment or suite number, and a current phone number.

If you need to change your delivery details, contact us as soon as possible. Changes may be limited once a package has been dispatched.

For questions about tracking, delivery arrangements, or a delayed package, our team is available to assist you.

Our 15-Day Return Window

We offer a 15-day return window beginning on the date your order is delivered, rather than the date you place your order.

To request a return, contact us within 15 days of delivery. Please include:

  • Your name and contact information.

  • Your order number or proof of purchase.

  • The item you would like to return.

  • Any relevant details or questions about your return.

How to Return Your Item

Contact our team before sending your item back. We will provide return instructions, confirm the return address, and explain any applicable shipping arrangements or costs.

Keep your original packaging and purchase documents while you decide whether to keep your jewelry. When preparing a return, package the item securely and retain your shipping receipt and tracking information.

Our complimentary outbound shipping offer does not, by itself, include a prepaid return label. Please confirm return shipping arrangements with us before dispatching your package.

Refunds & Exchanges

Our team will explain the applicable refund or exchange process when arranging your return. Once your returned item arrives, we will review it and contact you about the next steps.

Refund processing and the time it takes for funds to appear in your account can vary depending on your payment provider.

For custom-made, personalized, engraved, or resized pieces, please discuss return options with our team before purchasing so you understand the terms for your particular item.

Damaged, Incorrect, or Missing Items

Please check your order when it arrives. If an item appears damaged, incorrect, or missing, contact us promptly so we can assist.

Keep the item, shipping carton, and packaging, and take photographs of any visible damage. These details can help us review the issue with the carrier.

Contact Waldin Jewelers

Phone: (301) 644-6325

Showroom:
5500 Buckeystown Pike, Suite 680
Frederick, MD 21703
Inside Francis Scott Key Mall

Hours:
Monday–Saturday: 11:00 AM–8:00 PM
Sunday: 12:00 PM–6:00 PM